Thank for this opportunity to forward my idea(s) to you in this medium.

I have been submitting applications to the T&C P office since 1990 so I am very familiar with the progress of lack thereof since then. In the 1990s the officer on duty would check your drawings and collect the fee in about 10 minutes. Since the computerized system has been implemented the entire process has now slowed down considerably. This has occurred mainly for the following reasons:

1. The officers were never trained to type and to date many of them are still very slow and;

2. After filling out two (2) application forms the agent now has to wait for the officer to type it up, check it for errors, and then sign off alomg with a second copy

A careful review of the system process should be reviewed in order to remove such redundancies. The implementation of computerized system should bring advantages to the entire process.

Generally the following should be considered:

1. Full applications could be submitted online (this should be optional) but in the meantime an enhanced process would suffice.

2. Once I have paid my registration fee, this information should be recorded in the system for the current year, this would allow agents to make application without a copy of the registration certificate

3. Full access to location plans. At present, the officers compares your location plan to with a modern scaled version which is not available to agents.

4. The officers need training in customer service.

5. The T&CP office needs to interact more with the agents by hosting workshops and seminars. The EPD has successfully done this over the years and the T&CP office follow suit.

6. The officers need to 'sing from the same hymn sheet' When I ask for a review of a drawing prior to submission it is most like be different from the officer receiving the application. It is not uncommon for me to visit twice before making an application.

This is just a brief recommendations which I am certain can bring positive change to the system.

Regards,

Kenneth Alleyne